Privacy Policy waze99 – Your Personal Data Protection

1 Introduction

Waze99 takes seriously our responsibility to protect the privacy of every user on our online casino platform. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and covers all aspects of the collection, processing, storage, and disclosure of personal data related to the use of the waze99 platform.

This policy applies to all users who register for or use any services offered through the waze99.app website and the waze99 mobile app. By creating an account or continuing to use our platform, you confirm that you have read and understood this Privacy Policy.

We are committed to being transparent about how we handle your information. If at any time you have questions or concerns about privacy, our team is ready to assist you through the available support channels.

2 Personal Data Collected

Waze99 only collects personal data necessary to provide you with a quality and secure service. The following are the categories of data we collect and the purposes for collection:

We do not collect sensitive data such as medical information, political views, or religious beliefs unless specifically required to fulfil a particular legal obligation.

3 How We Use Your Data

The personal data collected is used responsibly and solely for legitimate purposes. waze99 uses your information to:

• Creating and managing your user account and ensuring login security.
• Processing deposits and withdrawals securely and efficiently through your chosen payment method.
• Verifying your identity as part of the KYC process to meet anti-money laundering (AML) legal requirements.
• Providing better and more personalised customer support.
• Sending important notifications related to your account, transactions, and security updates.
• Analysing usage patterns to improve your gaming experience and platform features.
• Detecting and preventing fraud, account abuse, and suspicious activity.
• Ensuring compliance with applicable laws and regulations, including responding to enquiries from relevant authorities.
• Sending you relevant promotional offers and bonuses – only if you have consented to receive marketing communications.

4 Data Sharing & Disclosure

Waze99 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are limited situations where we may need to share your information:

• Payment Service Providers: Required data is shared with authorised payment processors such as banks, digital wallet operators, and payment gateways to enable transactions to be processed securely.
• Game Software Providers: Limited game session information is shared with licensed game providers to ensure fairness and game integrity.
• Legal Authorities: waze99 will disclose required information to government authorities or law enforcement when required to do so by law, court order, or to prevent financial crime.
• Auditors & Legal Advisors: Limited information may be shared with professionals bound by confidentiality obligations for compliance and audit purposes.

All third parties who receive your data are required to comply with strict security and confidentiality standards in line with our privacy policy. They are prohibited from using that data for any purpose other than those specified.

5 Data Security

We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure. The security measures we employ include:

• 256-bit SSL encryption for all data transmission between your device and our servers.
• Passwords are stored using one-way hashing that cannot be decrypted.
• Two-factor authentication (2FA) is available and recommended for all accounts.
• Continuous system and network monitoring 24 hours a day, 7 days a week.
• Strict internal access controls – only authorised personnel with a legitimate need may access user data.
• Penetration testing and security audits conducted regularly by independent security experts.
• A tested incident response plan to ensure swift action in the event of any data breach.

6 Cookies & Tracking Technologies

Waze99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device to remember your preferences and session information.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve website functionality and performance.
• Preference Cookies: Saving your personal settings such as preferred language and interface layout for a smoother experience.
• Analytics Cookies: Helping us understand platform traffic and usage patterns in aggregate and anonymised form for continuous improvement.

You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality. Continued use of our platform after a cookie notice is displayed will be considered your consent.

7 Your Rights

As a waze99 user protected under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our Data Protection team. We will process your request within 14 business days.

8 Data Retention Period

Waze99 only retains your personal data for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements. Our data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account remains active and for 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian accounting and anti-money laundering legal requirements.
• Security Logs: Retained for 12 months to assist with security incident investigations if required.
• Cookie Data: Expiry varies by cookie type — ranging from the current session up to a maximum of 24 months for persistent cookies.
• KYC Records: Retained for 5 years after the business relationship ends in accordance with AMLA 2001 requirements.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

9 KYC & Identity Verification Process

As a responsible online gambling platform, waze99 is legally required to carry out a Know Your Customer (KYC) process before processing your first withdrawal or whenever ongoing review is necessary. This process is essential to prevent money laundering and protect the integrity of the platform.

• KYC documents submitted are handled with the highest level of confidentiality and used solely for verification purposes.
• All copies of identity documents are stored in encrypted format and are only accessible by the licensed compliance team.
• Waze99 uses advanced document verification technology to authenticate the documents you submit.
• KYC information is not shared with third parties except as required by law or the directive of a relevant authority.

10 Privacy Policy Amendments

Waze99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. We are committed to informing you of any material changes through the following means:

• In-app or on-site notifications the first time you log in after an amendment takes effect.
• Notification emails are sent to your registered email address for significant changes.
• The "Updated" date at the top of this document will always reflect the latest version.

We encourage you to review this Privacy Policy periodically. Continued use of the waze99 platform after any amendments take effect will be considered your acceptance of the revised Privacy Policy.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how waze99 handles your personal data, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Support: Via the live chat function within the waze99 platform
• Response Time: Within 14 business days for all privacy-related enquiries

We take every privacy complaint seriously and will investigate each case thoroughly. If you are not satisfied with our response, you have the right to refer your complaint to the Department of Personal Data Protection Malaysia (JPDP), the regulatory body responsible under PDPA 2010.